New Booking Policy

We now require a valid credit card to be placed in your file in order to book an appointment with us. Please understand that you will not be charged unless our policy below is violated.

Refund Policy

All services are non refundable.

Cancellation Policy

Rehab Parlour understands that sometimes schedules can change, therefore we require a 72 hour notice for canceling and rescheduling appointments lasting longer than 1 hour and 48 hours for appointments lasting less than 1 hour.

We ask that you understand that when you miss an appointment, or fail to cancel without enough notice, we miss the opportunity to fill that time slot. Clients on our waitlist miss the chance to receive our services.

Cancellation fees will apply and thus require you to provide a valid credit card. You will be charged 25% of the total service scheduled for canceling or rescheduling less than what our policy states, your card will only be charged if our policies are violated. Please note that appointments made within less 48 hours or same day appointments will not be able to cancel or reschedule.

If you are more than 15 minute late for your appointment we may have to reschedule or cancel your service if it cannot be completed in the remaining time frame. If we do not hear from you 15 or more minutes into your scheduled appointment time it is considered a "No-Show" and your card will be charged 50% of the service scheduled.

The purpose of our policy is to allow us to inform our waitlist clients of any availability, and keep our schedule filled, thus provide better service for each of our established and future clients.

Thank you for viewing and supporting our cancellation and rescheduling terms and conditions. This policy would no the necessary if clients were not abusing our good nature and not enforcing penalties for cancellations in the past.

If you have any further questions please give us a call at 510-694-0208 or email [email protected].

Thank you for booking your service with Rehab Parlour. We can't wait to pamper you!